Privacy Policy
Houcey – houce itech LLP Last updated: May 2026
We respect your privacy. Here is exactly what that means.
This policy explains what information we collect, why we collect it, how we use it, and what rights you have over it. We have written it in plain language on purpose – because you deserve to understand it.
By using houcey.com or any of our services, you agree to this policy.
1. Who We Are
Houcey is operated by houce itech LLP, a home transformation company offering outdoor, interior, and protection services across India.
Registered address: NCR · Lucknow, India
Contact: email@houcey.com · 81-8888-001
2. What Information We Collect
Information you give us directly:
Name, phone number, email address
City and home address (for site visits)
Project details and preferences shared via our forms or calls
Payment information (processed securely via third-party payment gateways – we do not store card details)
Information we collect automatically:
Browser type, device, and IP address
Pages visited, time spent, and actions taken on our website
Cookies and similar tracking technologies
Information from third parties:
If you contact us via WhatsApp, Facebook, Instagram, or other social platforms, we may receive information shared through those platforms.
3. Why We Collect It & How We Use It
We collect your information only for legitimate purposes:
To deliver our services Processing enquiries, scheduling site visits, preparing quotes, managing your project, and communicating project updates.
To improve our services Understanding how people use our website and what they are looking for – so we can serve you better.
To communicate with you Sending project updates, responding to queries, sharing relevant offers, and following up on enquiries. You can opt out of marketing communications at any time.
To meet legal obligations Maintaining records as required under applicable Indian law, including GST and accounting requirements.
For the Refer & Earn programme If you refer someone, we collect basic details to process and pay your referral bonus.
We do not sell your data. We do not share it with advertisers.
4. Who We Share It With
We share your information only when necessary:
Our service partners Vetted contractors, installation teams, and logistics partners who need it to deliver your project. They are bound by confidentiality.
Technology providers Hosting, CRM, analytics, and payment processing platforms that help us run our business. They process data on our behalf and under our instructions.
Legal requirements If required by law, court order, or government authority, we may disclose your information. We will notify you where legally permitted to do so.
We do not share your data with any third party for their own marketing purposes.
5. Cookies
We use cookies to:
- Keep our website functional
- Understand how visitors use our site
- Remember your preferences
You can disable cookies in your browser settings. Some parts of the website may not function correctly if you do.
6. How Long We Keep Your Data
We keep your data only as long as necessary:
- Enquiry data – up to 2 years from last contact
- Project data – up to 7 years for legal and warranty purposes
- Payment records – as required under Indian tax law
After this period, your data is securely deleted or anonymised.
7. Your Rights
You have the right to:
Access – Request a copy of the personal data we hold about you.
Correct – Ask us to correct inaccurate or incomplete data.
Delete – Request deletion of your data, subject to legal retention requirements.
Opt out – Unsubscribe from marketing communications at any time via email or by replying STOP to any SMS.
Withdraw consent – Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, email us at email@houcey.com. We will respond within 30 days.
8. Data Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include encrypted connections, access controls, and regular security reviews.
No system is 100% secure. If you believe your data has been compromised, please contact us immediately at email@houcey.com.
9. Third-Party Links
Our website may contain links to third-party websites – brands we work with, social media platforms, or other resources. We are not responsible for the privacy practices of those websites. Please read their policies separately.
10. Children
Our services are not directed at anyone under the age of 18. We do not knowingly collect data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
11. Changes To This Policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify you via email or a notice on our website.
Your continued use of our services after any update constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related questions, requests, or concerns:
Email: email@houcey.com
Phone: 81-8888-0011
Address: houce itech LLP, NCR · Lucknow, India
We aim to respond to all privacy queries within 30 days.
houce itech LLP · houcey.com · All rights reserved